Frequently asked questions
Where is the LaLOO warehouse?
The LaLOO central distribution warehouse recently set up operations in Burlington, Ontario, Canada. All delivery points east and west are within a maximum of 5-day delivery.
How long has LaLOO been in business?
LaLOO Accessories Inc. is a newly established Canadian company that is dedicated to preserving the brand legacy while continuing to grow and develop it for the future. LaLOO Accessories is a Canadian brand that was established in 1999. The former owners had been designing and consulting for the home building and DIY market since 1988. We understand the long-standing design traditions of the bathroom space.
I am building a condominium and require large quantities of product. Will LaLOO provide quotations for bulk purchases?
Yes. Send your written request by mail, fax, or email with details of the job, location, start date, and end date. Include your contact information and if you are already working with one of the LaLOO dealers.
Are the NVelup Towel Warmers UL Approved for new construction?
Yes, all the double-post towel warmers and floor models are UL approved. The single-post towel warmer (NP06 C) is not approved for new construction and is suitable for the renovation market.
How fast can products ship from the LaLOO warehouse?
All orders are processed and confirmed within 24 hours. The confirmation will state the exact delivery date, which is usually within 4 days of receipt of the order. Our dealer network will be advised by telephone of products that are back ordered, and an approximate ETA is provided.
How do you ship fragile products across Canada?
All products are wrapped in bubble wrap and styrofoam and finished with cardboard. An additional layer of lightweight hardwood is strapped to each side of the mirrors and then stretch-wrapped to secure all components.
Can I use the LaLOO Glass Shelving in a tiled stall?
With the exception of the 5611T Corner Shelf, the glass shelves are NOT tempered; therefore, it is by your choice if you choose to install them in a tiled shower stall.
Can I use the LaLOO Glass Shelving in an acrylic or fibreglass stall?
No. The thickness of the reinforced acrylic and fiberglass stalls will not withstand the weight of a glass shelf installation.
How much weight can LaLOO accessories support?
The type of installation determines the amount of weight that can be supported by any LaLOO accessory. LaLOO strongly recommends ALL accessories be installed on studs or backing materials installed behind the drywall.
